A written commitment to provide outstanding service
What is Quality Service Certified®
Buying or selling a home is one of the most important financial decisions you will ever make. The successful marketing of your property should be a managed outcome, not a random event. Selecting the right real estate professional to assist you makes a significant difference in your home buying or home selling experience.
When I become a Realtor™ I decided to become Quality Service Certified®. This means I attended extensive training to earn the certification, and committed in writing to provide my customers with consistently high quality service. I also agreed to be accountable to my customers throughout the selling process and to do everything I promised in the beginning, and to have an independent research firm survey each and every customer to evaluate my service. Those results are then posted to the public Internet so that future customers can evaluate my performance.
Quality Service Process
After attending training, each Quality Service Certified® Realtor™ provides a written guarantee of service to each customer up front, explaining the service they can expect from that Realtor. Once We agree that I will list your house, I will provide you with my quality service guarantee. This outlines how I will market your home and represent your property to prospective buyers.
Post Sale Survey
Once we have sold your home, an independent survey firm will contact you to conduct an anonymous survey of my services. I encourage you to provide feedback so that I can better understand how to improve my service to my clients. You can also check my customer satisfaction results here.
As a result of this process, potential home sellers can have greater confidence and peace of mind knowing that I will be with you every step of the way, and that I take customer satisfaction seriously.
Customer Survey Comments
